How to Return Spectrum Equipment: A Step-by-Step Guide to a Hassle-Free Process

Returning Spectrum equipment doesn’t have to be a confusing or frustrating process. Whether you’re canceling your Spectrum service, upgrading your devices, or simply need to return a faulty unit, it’s important to follow the correct procedures to avoid additional fees or charges. This guide provides everything you need to know to return your Spectrum equipment smoothly and on time.

Why Returning Spectrum Equipment Matters

When you sign up for Spectrum services—such as internet, cable TV, or phone—you may receive rented equipment like modems, routers, set-top boxes, remote controls, and DVRs. These items remain the property of Spectrum, and you are expected to return them if:

• You cancel your Spectrum service.

• You’re replacing or upgrading your equipment.

• Spectrum requests the return of a specific item.

Failure to return the equipment can result in unreturned equipment fees, which can range from $50 to over $200, depending on the device.

Step 1: Identify What Equipment Needs to Be Returned

Before beginning the return process, check which devices Spectrum expects you to return. This typically includes:

• Modem

• Router

• Spectrum Receiver (Cable Box)

• Power cords and adapters

• Remote controls

You can verify your equipment list by logging into your Spectrum account online or using the Spectrum app. You may also receive a notification via email or mail that details what you need to return.

Step 2: Choose Your Return Method

Spectrum offers several convenient return options. Here are the most common ones:

1. Return via UPS

• What to do: Simply bring the equipment to any UPS Store. No box or label is needed.

• Cost: Free. UPS will package and ship it to Spectrum at no charge.

• What you get: A tracking number and receipt as proof of return.

• Tip: Keep the receipt until your return is confirmed by Spectrum.

2. Return via FedEx

• Availability: Some locations support FedEx returns. Check with Spectrum beforehand.

• How: Similar to UPS, you bring your equipment to a FedEx Office location.

• Cost: Free shipping is usually included.

• Proof: You’ll get a receipt and tracking number.

3. Return in Person to a Spectrum Store

• Find a location: Use Spectrum’s Store Locator on their website to find a nearby retail store.

• Bring ID: Have your account information and ID ready.

• What you get: Immediate confirmation that your items are returned.

• Best for: If you prefer face-to-face help or have questions.

4. Return by Mail (If Applicable)

• When it applies: Occasionally, Spectrum may send you a prepaid return kit.

• Steps:

  • Place all required items in the box.

  • Seal and attach the prepaid label.

  • Drop it off at the specified shipping provider (usually UPS or FedEx).

• Reminder: Always get a tracking number.

Step 3: Double-Check Before Sending

Before you hand over your items:

• Remove all personal accessories (HDMI cables, batteries, personal routers).

• Match serial numbers (if possible) to ensure you’re returning the correct units.

• Wipe down and clean the equipment for better condition upon return.

Step 4: Track and Confirm Your Return

Always keep the shipping receipt and tracking number. Use this to monitor the status of your return online. Once the equipment is received, Spectrum will typically update your account to reflect the return.

You can verify the return status by:

• Logging in to your Spectrum account.

• Calling Spectrum customer service at (833) 267-6094.

• Visiting a local Spectrum store.

What Happens If You Don’t Return the Equipment?

If Spectrum doesn’t receive the equipment within 15 days of service disconnection or equipment replacement, you may be charged for each unreturned item. Charges vary by item type and can be costly:

• Act quickly: Aim to return your equipment within a week of service change or cancellation.

• Keep documentation: Don’t discard shipping receipts or tracking numbers until you see the return posted on your account.

• Communicate: If you encounter delays, contact Spectrum support to let them know.

• Ask for a confirmation: Especially if returning in-store, request written confirmation.